Return Policy

Return Policy - The Frames Central

Thank you for choosing The Frames Central for your framing needs. We want to ensure your complete satisfaction with every purchase. Please take a moment to review our return policy for a hassle-free shopping experience.

15-Day Return Period:
We offer a 15-day return policy from the date of purchase. If 15 days have passed since your purchase, unfortunately, we can't offer you a refund or exchange.

Free Returns:
Enjoy peace of mind with our free returns on all eligible products within the 15-day return period. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

How to Initiate a Return:
To initiate a return, please follow these steps:
1. Log in to your account on our website.
2. Go to your order history and select the item(s) you wish to return.
3. Follow the instructions provided to complete the return request.

Alternatively, you can contact our customer support team at [support@theframescentral.com] for assistance. Please include your order number and the reason for the return in your email.

Return Shipping:
Once your return request is approved, we will provide you with a prepaid shipping label for your return. Please print the label, attach it to the package, and drop it off at the designated shipping location.

Refunds:
Upon receiving your returned item and inspecting it, we will process your refund. Please allow 3-5 business days for the refund to be credited to your original payment method. The timing may vary depending on your bank or credit card issuer.

Exchanges:
If you wish to exchange an item, please follow the return process outlined above and then place a new order for the desired item. Exchanges will be processed once we receive and approve your returned item.

Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at [support@theframescentral.com]. We will work with you to resolve the issue promptly by providing a replacement or issuing a refund.


Contact Us:
If you have any questions regarding our return policy, feel free to contact our customer support team at [support@theframescentral.com].

Thank you for choosing The Frames Central. Your satisfaction is our top priority, and we appreciate the opportunity to serve you.