Frequented Asked Questions (F.A.Q)

 

    1. What types of eyewear do you offer?  We curate the latest styles, timeless classics, and even offer pre-owned gems. We offer brands such as Ray-Ban, MIU MIU, SAINT-LAURENT and Celine.

    2. How do I know which frame size is right for me? Please refer to the size on the description and to our complete SIZE GUIDE. Each frame has a 6 digit size XX-XX-XX mm.

    3. Do you offer prescription lenses for optical frames?  Yes, we provide the option to add prescription lenses to our optical frames. Follow the simple steps during the ordering process to customize your eyewear.

    4. What brands do you carry in your collection  ? TheFramesCentral features a curated selection of eyewear from various renowned brands. Explore our collection to discover the diverse range of brands we offer.

    5. How can I track my order? Once your order is processed, you will receive a tracking number via email. Use this number to track the status and location of your shipment. Feel free to contact us directly.

    6. What is your return policy? Our return policy allows you to return or exchange items within 15 days from the delivery date. The item must be in the same condition as received. Visit our Returns and Exchanges page for detailed information on the process and conditions.

    7. How can I contact customer support? Reach out to our dedicated customer support team via email at support@theframescentral.com or by phone at +1 514-378-4238 during our business hours.

    8. Are your pre-owned eyewear items sanitized and in good condition? Yes, our pre-owned eyewear goes through a thorough inspection, refurbishing and sanitization process to ensure they are in excellent condition and ready for a new owner. 

    9. Is my personal information secure when shopping on TheFramesCentral? We prioritize the security of your personal information. Read our Privacy Policy to understand how we handle and protect your data during and after the shopping process.