Privacy policy
This policy explains what personal information Frames Central collects, why, and how you control it. It follows Québec’s Act respecting the protection of personal information in the private sector (Law 25) and Canada’s PIPEDA.
Person in charge of personal information
Brandon Poirier · support@theframescentral.com · 4710 rue Saint-Ambroise, Montreal, QC.
What we collect
- Contact and delivery details: name, email, phone, shipping and billing address.
- Order details: what you bought, returns, messages with us.
- Prescriptions: your lens prescription and pupillary distance (PD), if you order prescription lenses. This is health information.
- Selling to us: photos and details of frames you send for a quote, and your payout details.
- Browsing data: only with your consent, through analytics and marketing cookies.
Payments
Card payments are processed by Square. We never see or store your full card number. Afterpay and PayPal payments are handled by those companies. Crypto payments are sent directly to our wallet; we keep the transaction reference with your order.
Why we use it
- To process, ship and support your order.
- To make your prescription lenses. Your prescription is shared only with our partner lens lab in Montreal, and only to make your lenses.
- To send emails you asked for. You can unsubscribe anytime.
- To improve the site and show relevant ads, only if you accept those cookies.
Where it’s stored and for how long
Our store runs on WooCommerce, with your data kept by our web host. Prescriptions are kept for 6 months after your order, then deleted, or sooner on request. Order records are kept only as long as tax law requires.
Your rights
You can ask to access, correct or delete your information, get a copy of it, or withdraw consent, by emailing support@theframescentral.com or from your account settings. We reply within 30 days. You can also contact the Commission d’accès à l’information du Québec.
Cookies
Necessary cookies keep your bag and checkout working. Analytics and marketing cookies are off until you accept them. Change your choice anytime from “Cookie settings” at the bottom of the site.
Incidents
If a privacy incident creates a risk of serious harm, we notify you and the Commission d’accès à l’information as the law requires.
Last updated November 2, 2026.
Terms of sale
These terms apply to purchases on theframescentral.com. By placing an order you accept them.
Products
We sell pre-owned, vintage and new designer eyewear. Every pre-owned pair we post is in pristine condition. Every pair is 100% authentic or your money back. Pairs without original box or receipt go through a third-party authentication. On some pre-owned frames we may fit new lenses.
Prices and currency
Our base prices are in US dollars. You can view and pay in other currencies; the amount is converted at checkout. Prices may change without notice, but never after you place an order.
Taxes and duties
Orders shipped within Canada include applicable sales taxes (GST/QST or HST). For other countries, duties and import taxes are prepaid by us; occasionally a small carrier fee may apply.
Payment
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Afterpay, Bitcoin and Ethereum. Card payments are processed by Square. For crypto, we email our wallet address and the amount; your order ships once payment is received.
Shipping
Free tracked shipping with Canada Post. Need it faster? Email us for UPS or DHL express, usually $30–50 extra. Business days: Canada 1–6, USA 5–7, Mexico, Europe and Eastern Europe 10, Australia 11, Asia 12, South America 14. Prescription lenses add 1–2 business days. Pickup in Montreal is by appointment.
Prescription lenses
Single vision only online. We need a prescription issued in the last 2 years, to protect you. We check every prescription before cutting lenses. Prescription lenses are final sale when they match your prescription; if they don’t, we remake them.
Returns
Frames can be returned within 30 days of purchase, unworn and in original condition. Refunds go back to your original payment method as soon as we receive the frame; crypto payments are refunded in the same coin. If you return a frame that arrived as described (for example, because of fit), return shipping is paid by you. If something is wrong with your order, we cover it.
Guarantee
Every frame has a 1-year guarantee: if it breaks, we replace it or give you store credit. Lenses are not covered.
Governing law
These terms are governed by the laws of Québec and Canada. Nothing here limits your rights under Québec’s Consumer Protection Act.
Last updated November 2, 2026.
Returns
Not the right pair? Here’s how returns work.
The basics
- Return frames within 30 days of purchase.
- They must be unworn and in original condition, with everything they came with.
- Refunds go back to your card or original payment method. Crypto is refunded in the same coin.
- If the frame arrived as described and the reason is fit or preference, return shipping is paid by you. If something is wrong with your order, we cover it.
Prescription lenses
Lenses are made for you, so they’re final sale when they match your prescription. If they don’t match, we remake them. The frame itself can still be returned under the conditions above, without the lenses.
How to start a return
- Email support@theframescentral.com with your order number, or start it from your account.
- We reply with the return address and instructions.
- We issue your refund as soon as we receive the frame.
Guarantee
If a frame breaks within a year, we replace it or give you store credit. Lenses are not covered.
Accessibility
We want everyone to be able to shop at Frames Central.
What we do
- Text sizes and colours chosen for readability.
- Every image has a description for screen readers.
- The whole site works with a keyboard.
- Forms have clear labels and error messages.
Need help?
If something doesn’t work for you, email support@theframescentral.com and we’ll help you order directly. You can also book a free visit to our Montreal studio.
Privacy policy
This policy explains what personal information Frames Central collects, why, and how you control it. It follows Québec’s Act respecting the protection of personal information in the private sector (Law 25) and Canada’s PIPEDA.
Person in charge of personal information
Brandon Poirier · support@theframescentral.com · 4710 rue Saint-Ambroise, Montreal, QC.
What we collect
- Contact and delivery details: name, email, phone, shipping and billing address.
- Order details: what you bought, returns, messages with us.
- Prescriptions: your lens prescription and pupillary distance (PD), if you order prescription lenses. This is health information.
- Selling to us: photos and details of frames you send for a quote, and your payout details.
- Browsing data: only with your consent, through analytics and marketing cookies.
Payments
Card payments are processed by Square. We never see or store your full card number. Afterpay and PayPal payments are handled by those companies. Crypto payments are sent directly to our wallet; we keep the transaction reference with your order.
Why we use it
- To process, ship and support your order.
- To make your prescription lenses. Your prescription is shared only with our partner lens lab in Montreal, and only to make your lenses.
- To send emails you asked for. You can unsubscribe anytime.
- To improve the site and show relevant ads, only if you accept those cookies.
Where it’s stored and for how long
Our store runs on WooCommerce, with your data kept by our web host. Prescriptions are kept for 6 months after your order, then deleted, or sooner on request. Order records are kept only as long as tax law requires.
Your rights
You can ask to access, correct or delete your information, get a copy of it, or withdraw consent, by emailing support@theframescentral.com or from your account settings. We reply within 30 days. You can also contact the Commission d’accès à l’information du Québec.
Cookies
Necessary cookies keep your bag and checkout working. Analytics and marketing cookies are off until you accept them. Change your choice anytime from “Cookie settings” at the bottom of the site.
Incidents
If a privacy incident creates a risk of serious harm, we notify you and the Commission d’accès à l’information as the law requires.
Last updated November 2, 2026.
Terms of sale
These terms apply to purchases on theframescentral.com. By placing an order you accept them.
Products
We sell pre-owned, vintage and new designer eyewear. Every pre-owned pair we post is in pristine condition. Every pair is 100% authentic or your money back. Pairs without original box or receipt go through a third-party authentication. On some pre-owned frames we may fit new lenses.
Prices and currency
Our base prices are in US dollars. You can view and pay in other currencies; the amount is converted at checkout. Prices may change without notice, but never after you place an order.
Taxes and duties
Orders shipped within Canada include applicable sales taxes (GST/QST or HST). For other countries, duties and import taxes are prepaid by us; occasionally a small carrier fee may apply.
Payment
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Afterpay, Bitcoin and Ethereum. Card payments are processed by Square. For crypto, we email our wallet address and the amount; your order ships once payment is received.
Shipping
Free tracked shipping with Canada Post. Need it faster? Email us for UPS or DHL express, usually $30–50 extra. Business days: Canada 1–6, USA 5–7, Mexico, Europe and Eastern Europe 10, Australia 11, Asia 12, South America 14. Prescription lenses add 1–2 business days. Pickup in Montreal is by appointment.
Prescription lenses
Single vision only online. We need a prescription issued in the last 2 years, to protect you. We check every prescription before cutting lenses. Prescription lenses are final sale when they match your prescription; if they don’t, we remake them.
Returns
Frames can be returned within 30 days of purchase, unworn and in original condition. Refunds go back to your original payment method as soon as we receive the frame; crypto payments are refunded in the same coin. If you return a frame that arrived as described (for example, because of fit), return shipping is paid by you. If something is wrong with your order, we cover it.
Guarantee
Every frame has a 1-year guarantee: if it breaks, we replace it or give you store credit. Lenses are not covered.
Governing law
These terms are governed by the laws of Québec and Canada. Nothing here limits your rights under Québec’s Consumer Protection Act.
Last updated November 2, 2026.
Returns
Not the right pair? Here’s how returns work.
The basics
- Return frames within 30 days of purchase.
- They must be unworn and in original condition, with everything they came with.
- Refunds go back to your card or original payment method. Crypto is refunded in the same coin.
- If the frame arrived as described and the reason is fit or preference, return shipping is paid by you. If something is wrong with your order, we cover it.
Prescription lenses
Lenses are made for you, so they’re final sale when they match your prescription. If they don’t match, we remake them. The frame itself can still be returned under the conditions above, without the lenses.
How to start a return
- Email support@theframescentral.com with your order number, or start it from your account.
- We reply with the return address and instructions.
- We issue your refund as soon as we receive the frame.
Guarantee
If a frame breaks within a year, we replace it or give you store credit. Lenses are not covered.
Accessibility
We want everyone to be able to shop at Frames Central.
What we do
- Text sizes and colours chosen for readability.
- Every image has a description for screen readers.
- The whole site works with a keyboard.
- Forms have clear labels and error messages.
Need help?
If something doesn’t work for you, email support@theframescentral.com and we’ll help you order directly. You can also book a free visit to our Montreal studio.